About Vremote:
Vremote helps overseas businesses gain access to the finest local talent pool in Vietnam and Australia. Headquartered in Australia, with an established office in Vietnam, we also accompany local talents in finding job opportunities that match their expectations of professional and personal growth.
About Vremote’s client:
Our client, a robust and dedicated team of nearly 200 members with over 10 years of experience in the Japanese software development market, is currently seeking one Japanese-Speaking Account Manager to work with the Project Management Officer in taking care of our existing customers.
What you do:
- Build and maintain strong, long-term relationships with Japanese clients.
- Serve as the primary point of contact for clients, addressing their needs and concerns promptly and effectively.
- Ensure client satisfaction by providing excellent service and support.
- Collaborate with the Project Manager to ensure the successful delivery of projects.
- Monitor project progress and communicate updates to clients.
- Coordinate with internal teams to meet client requirements and deadlines.
- Identify opportunities to upsell and cross-sell additional services to existing clients.
- Work with the sales team to acquire new clients and expand the company's client base in the Japanese market.
- Prepare regular reports on account status and performance for both clients and internal stakeholders.
- Maintain accurate and up-to-date records of client interactions and project details.
- Provide feedback to the management team on potential improvements and new service offerings.
Who we’re looking for:
- Proficient in business Japanese (native Japanese speakers are welcomed to apply)
- Having 5 years of experience in roles requiring direct communication with Japanese-speaking clients such as Account Manager, Project Manager, Business Analyst, Sales, etc.
- Experience in the technology industry, preferably in enterprise software or IT services is a plus
- Excellent communication, negotiation, and interpersonal skills
- Strong analytical and problem-solving skills
- Familiarity with CRM systems
- Ability to work independently and as part of a team
- Willingness to travel as needed
- Proficient in English is a plus
What we offer:
- Salary package: 600 million VND/ year + Commission bonus
- No Overtime, ensuring Work-Life Balance.
- 2-month probation period with 100% salary.
- Relocation bonus for the hired candidate to move to Danang
- 13th-month pay (yearly bonus).
- Salary and performance review twice a year.
- PTI Health Insurance.
- Training incentive allowance.
- Promotion opportunity.
- 12 days of Annual leave and at least 11 days of National public holiday.
- Bonus on National Public Days.
- Yearly company trip & Year-end party.
- MacBook is provided.
Work Location: Da Nang, Vietnam
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